Employment Opportunities and Auditions
The Mississippi Symphony Orchestra, a charitable arts organization, is committed to providing an inclusive and welcoming environment for all members of our audience, supporters, musicians, guest artists, staff, volunteers, vendors, students and board, and does not discriminate in any of its activities or operations, including employment practices.
Director of Marketing and Box Office
Organization - Founded in 1944, the Mississippi Symphony Orchestra (MSO) exists to enrich the quality of life and enliven the spirit of all Mississippians through live performance grounded in artistic excellence, partnered with innovative education and supported by sound fiscal practices and management.MSO has an annual budget of approximately 1.7 million and an endowment valued at $2 million. MSO offers 3 subscription series in the Jackson metro area and currently uses Theatre Manager as its ticketing and patron records software. MSO employs 6 full time staff (artistic, executive, development, operations/production, marketing/box office, education) and 3 part time staff (finance, library, stage manager). For more information, please visit www.msorchestra.com
Position - The Director of Marketing and Box Office will manage all marketing and PR aspects of the orchestra with MSO’s outside marketing agency to ensure timely marketing and PR regarding MSO events and will organize and facilitate all season ticket and single ticket sales for all events. The director reports to the President & Executive Director.The position is available either as one full time position or two part time positions (Marketing / Box Office)
Act as primary Patron Services contact by handling or redirecting incoming telephone calls.
Set up concerts in MSO’s ticketing software, monitor and process subscription sales and single ticket sales (via web or telephone or walk-in)
Manage patron satisfaction for all subscription and single ticket sales and successfully handle patron requests, concerns and ticket exchanges.
Manage the box office at all concerts; Engage and train Box Office Staff assistants for concerts and staff the Will Call table with volunteers.
Become familiar with and manage the local network of computers that run the Box Office Software, as well as the credit card processing network.
Manage subscription renewals and sales with professional telemarketing company.
Reconcile daily income, endorse checks and run End of Day Procedure in MSO software to close credit card batches.
Coordinate with Marketing Agency on development, design and schedule for Television, Radio & Print Ads, banners, posters.
Coordinate with Marketing Agency on season brochure materials and telemarketing/mailing lists.
Coordinate and implement Social Media Posts and periodic eblasts.
Update various Calendar of Events listings and schedule MSO staff for media interviews.
Create press releases and coordinate print media articles.
Update MSO Website.
Organize necessary promotional material for season concert brochures, web site and other uses (artist bios; program notes; brochure copy describing literature; program listings).
Manage content preparation for program books.
Assist in creating and managing audience retention activities such as ticket giveaways; ticket incentives to new buyers, co-promotions and receptions.
Musical knowledge for the purpose of writing brochure copy and press releases
Excellent written and oral communication skills
Ability to nurture and develop long-lasting relationships with concertgoers
Demonstrated excellence in organizational and motivational skills
Ability to work effectively on teams
Comfortable with Word and Excel and able to learn sophisticated patron management software
Experience with database management or network administration a plus
High ethical standards
Position available September 1, 2016.
Application should be made by sending letter, resume and references electronically to:
Michael Beattie, President and Executive Director
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Sat, Sep 24, 2016, 7:30 PM
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Sat, Jan 14, 2017, 7:30 PM